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Refund policy

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Effective Date: 2025-10-29

1. Overview

At Your Garage HQ, we want you to be fully satisfied with your purchase. This policy explains when and how returns, exchanges, and refunds are accepted for purchases made through yourgaragehq.com.

  • Region United States
  • Return window 30 days from delivery
  • Return eligibility Both defective and non-defective items are accepted
  • Exchanges Accepted
  • Product condition Items must be new, unused, and in original packaging
  • Return method By mail
  • Return shipping label Customer responsibility
  • Restocking fees 25% of the item price
  • Refund processing time Within 7 days after approval

2. Contact Information

To start a return, exchange, or report an issue, contact our customer service team:

3. Eligibility for Returns

Returns are accepted for both defective and non-defective items under the following conditions:

  • The return request is submitted within 30 days of delivery
  • The item is in new condition, unused, and includes all original packaging, tags, and accessories
  • Proof of purchase (order number or receipt) is provided

Both change-of-mind returns and returns for damaged, defective, or incorrect items are accepted, provided the conditions above are met.

4. Exchanges

We accept exchanges within 30 days of delivery. To request an exchange, contact our customer service team with your order number and the item you would like to receive in exchange. The original item must be returned in new, unused condition with all original packaging.

5. Return Method & Shipping

All returns are processed by mail. Once your return request is approved, we will provide the return shipping address and instructions.

  • Return shipping costs are the customer's responsibility
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returns sent without tracking
  • A 25% restocking fee applies to all approved returns and will be deducted from your refund

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund, exchange, or replacement applies
  • Refunds are issued to the original payment method within 7 days after approval
  • If you prefer, we can send a replacement or exchange item instead of a refund
  • A 25% restocking fee will be deducted from the refund amount

7. Non-Returnable Items

We cannot accept returns for:

  • Items returned after 30 days from delivery
  • Items that are not in new condition, used, or missing original packaging
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

8. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible; you must follow the standard return procedure above

9. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

10. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Your Garage HQ, you agree to this Return and Refund Policy.